Return and Refund Policy

At DIY and Plus your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns

  • Returns must be initiated within 30 days from the delivery date.
  • Items must be in original condition—unworn, unwashed, and with tags attached.
  • Custom or personalized items are not eligible for return or exchange unless defective.

How to Return an Item

  • Contact Us: Reach out to our customer service team at support@diyandplus.com with your order number and reason for return.
  • Return Authorization: We’ll provide you with a return authorization and details on where to send the item.
  • Ship the Item: Pack the item securely, ensuring it’s in its original, unused condition, and ship it back to the provided address.
  • Restocking Fee: We are pleased to inform you that there is no restocking fee for returns.
  • Return Shipping Costs: We cover the cost of return shipping, unless the item is defective or damaged upon arrival. If the return is due to an issue with the product, we will also cover return shipping fees.

Refund Process

Once your return is received and inspected, we’ll notify you via email. Refunds will be processed to your original payment method within 1 business days.

Exchanges

If you'd like a different size or style, we recommend placing a new order for the item you want and returning the original item for a refund. If you need assistance with an exchange, please reach out to us at support@diyandplus.com and we’ll guide you through the process.

Damaged or Defective Items

We take great care in packaging your order, but if an item arrives damaged or defective, please contact us within 30 days of receiving your order. We will send you a replacement or issue a full refund, including return shipping costs.

Non-Returnable Items

  • Custom-made or personalized products.
  • Sale or clearance items.
  • Items that show signs of use, wear, or damage caused by the customer.

For any additional questions or assistance with a return, please contact us at support@diyandplus.com. We’re here to help and make sure you and your pet are completely satisfied!

Contact Us

For billing-related questions, concerns, or assistance, please reach out to our customer service team